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48 questions · 9 categories
Getting Started
5 answersWhat is Vector ATSA Prep?
Vector ATSA Prep is an independent online preparation course designed to help applicants prepare for the Air Traffic Skills Assessment (ATSA).
The course combines strategy guides, realistic practice exercises, mental techniques, personalized study planning, progress tracking, and test-day preparation into one structured training system.
Unlike prep material built only from general descriptions of the assessment, Vector also incorporates firsthand experience from someone who has spent extensive time studying for, preparing for, and personally taking the ATSA. That experience helped shape the strategies, practice methods, time-management techniques, and test-day guidance used throughout the course.
Vector is designed to help students understand the skills involved, develop reliable methods for approaching each section, improve through repeated practice, and become more comfortable performing under time pressure.
Vector ATSA Prep is an independent educational service and is not affiliated with or endorsed by the FAA or any official testing provider.
Link to this answerIs Vector ATSA Prep affiliated with the FAA?
No.
Vector ATSA Prep is an independent educational test-preparation service and is not affiliated with, endorsed by, sponsored by, approved by, or operated by the Federal Aviation Administration (FAA), the U.S. Department of Transportation, Pearson VUE, or any other government agency or official testing provider.
References to the FAA, ATSA, Air Traffic Skills Assessment, air traffic control, Pearson VUE, or other third-party organizations are used solely to identify the assessment and subject matter for which Vector's educational materials are designed.
All third-party names and trademarks remain the property of their respective owners.
Link to this answerDoes Vector use actual ATSA questions?
No. Vector ATSA Prep does not provide or claim access to leaked, stolen, confidential, or otherwise unauthorized ATSA examination questions.
However, each lesson, exercise, practice activity, and strategy is designed to reflect the real ATSA experience as accurately as reasonably possible, based on publicly available information, firsthand test-taking experience, and extensive preparation for the assessment. Where appropriate, this includes recreating the types of skills involved, pacing, time pressure, visual demands, mental workload, question structures, and decision-making required during the assessment.
The goal is not to reproduce confidential test content, but to make your preparation as relevant and realistic as possible so that the skills you develop through Vector can transfer effectively to test day.
Because the FAA and its testing providers may change the assessment at any time, Vector cannot guarantee that every exercise will exactly match the format, difficulty, timing, or content of a future ATSA.
Link to this answerDoes Vector guarantee that I will pass the ATSA?
No. Vector ATSA Prep cannot guarantee a specific ATSA result, qualification outcome, or advancement in the FAA hiring process.
What Vector can do is give you a structured way to prepare. The course is designed to help you understand the skills involved, develop reliable strategies, practice under realistic time pressure, identify areas that need improvement, and become more comfortable with the demands of the assessment.
Your actual ATSA performance depends on many factors outside Vector's control, including your individual preparation, performance on test day, testing conditions, and any changes the FAA or its testing providers make to the assessment or hiring process.
Vector's goal is to help you walk into test day better prepared, more practiced, and more confident in the methods you've trained.
Link to this answerWhat should I start with?
New students should begin with Start Here in the Student Portal. You can reopen it later from Settings → Getting started.
From there, Vector will guide you through the recommended preparation path and help you set up your Study Plan based on your ATSA date, if you have one.
For most students, the first major skill areas are Number Differences, Number Recall / Variables, and Mental Math, because they help build the speed, working memory, and mental-processing habits used throughout the rest of the course.
As you progress, the Study Plan will introduce the remaining sections in a structured order and gradually shift from learning strategies to repeated practice, speed development, mixed training, and final test-day preparation.
Link to this answerPricing & Access
6 answersHow much does Vector ATSA Prep cost?
Choose monthly membership at $24.99 per month, automatically renewing until canceled, or a three-month pass for $59.99 paid once with no automatic renewal.
Both plans include the available course exercises, study packets, progress tracking, study planning, and coach. Purchases are temporarily paused while we finish the course.
Link to this answerIs Vector a subscription?
Monthly membership renews at $24.99 each month until canceled. Cancel anytime in Billing / Purchases; access continues through your paid period.
The $59.99 three-month pass is a one-time payment and does not renew automatically.
Link to this answerHow long do I get access?
Monthly membership provides access for each successfully paid billing period. A failed renewal does not extend access.
The three-month pass lasts three calendar months from successful payment. If the corresponding date does not exist, it ends on the last day of that month at the same UTC time.
Existing lifetime purchasers retain their original lifetime access, subject to the original terms. New plans do not replace those purchases.
Link to this answerDo I have to pay again when the course is updated?
Normal course updates are included during your active membership or pass, and remain included for existing lifetime purchasers.
Any separate future product would be clearly identified before purchase.
Link to this answerWhat happens immediately after I purchase?
Once your payment is successfully completed, your Vector ATSA Prep account should receive paid access to the student portal.
From there, you’ll be able to enter your personalized course dashboard, complete Start Here, enter your ATSA date if you have one, and begin My Study Plan.
Your portal tracks saved practice sessions, course-guide completion, study-plan tasks, and section progress. After finishing a recommended study task, mark it complete in My Study Plan. Your Vector Purchase ID appears before checkout; a copy is also sent in your purchase confirmation email and is available in Billing / Purchases.
If your payment is successful but paid access does not appear correctly, contact Vector ATSA Prep support using the email address associated with your purchase so the issue can be reviewed.
Link to this answerWhat if I received free or promotional access?
Complimentary, promotional, or administrator-granted access may provide the same course features as paid access, depending on the offer.
If you received access without making a payment, there is no purchase amount to refund. Any promotional terms or access limitations will be stated when the access is granted.
Promotional or complimentary access is still subject to the Vector ATSA Prep Terms of Service, including rules regarding account sharing, unauthorized redistribution, and misuse of course materials.
Link to this answerAccount & Security
7 answersDo I need an account?
Yes. A Vector ATSA Prep account is required to access the full paid course and personalized student portal.
Your account connects your purchase to the correct student, protects paid course access, and saves your study-plan information, progress, and practice history.
Each account is intended for one individual student. Account sharing is not permitted under the Vector ATSA Prep Terms of Service.
Link to this answerCan I share my account?
No. Each Vector ATSA Prep account and course purchase is intended for one individual student only.
You may use your account on your own compatible devices, but sharing login credentials or allowing another person to use your paid access is not permitted. This helps protect the course, student progress data, and the integrity of personalized study features.
If Vector reasonably detects activity suggesting account sharing, unauthorized access, or misuse, the account may be reviewed, temporarily restricted, or suspended in accordance with the Terms of Service.
Link to this answerCan I use Vector on more than one device?
Yes. You may use your Vector ATSA Prep account on your own compatible devices, such as a personal laptop, desktop computer, tablet, or phone.
Your account is still intended for one individual student, so access across multiple personal devices is allowed, but sharing your login with another person is not.
For security, Vector may occasionally require you to sign in again or complete an account-verification step when using a new device, browser, or location.
Link to this answerWhat if I forget my password?
Use the password reset option available on the Vector ATSA Prep sign-in page.
Vector uses Clerk, a third-party authentication provider, to manage account sign-in and password recovery. Follow the verification steps shown during the reset process to regain access to your account.
If you are still unable to sign in after completing the password reset process, contact Vector ATSA Prep support using the email address associated with your account.
Link to this answerCan I stay signed in?
Yes, where supported by your browser and device. Vector ATSA Prep uses Clerk, a third-party authentication provider, to manage secure sign-in sessions.
Your browser may keep your authenticated session active so you do not have to enter your login credentials every time you return.
For security, you may still be asked to sign in again after certain account changes, security events, session expirations, or when using a new device, browser, or location.
Link to this answerWhy am I being asked to verify my email or identity?
Vector ATSA Prep may require email verification, multi-factor authentication, or other security checks to help protect student accounts from unauthorized access.
These verification steps are handled through Clerk, Vector's third-party authentication provider, and may be triggered when you create an account, sign in from a new device or location, reset your password, or when additional verification is needed for security.
The purpose is to make sure the person accessing the account is the authorized student.
Link to this answerWhat should I do if I think someone accessed my account?
If you believe someone accessed your Vector ATSA Prep account without permission, change your password as soon as possible and complete any additional security steps offered through Clerk.
You should also contact Vector ATSA Prep support using the email address associated with your account so the issue can be reviewed. Depending on the circumstances, Vector may temporarily restrict access, review recent account activity, or require additional verification before restoring normal access.
Do not share your password, verification codes, or authentication links with anyone.
Link to this answerStudy Plans & Preparation
9 answersWhen should I start studying?
When possible, Vector recommends beginning your ATSA preparation several weeks before your scheduled test date rather than relying on last-minute studying.
For most students, the 30–60 day range provides a strong balance between learning the strategies, practicing each section repeatedly, identifying weaknesses, improving speed, and building confidence without unnecessary cramming.
If you have more than two months, Vector can use a longer comprehensive plan with spaced repetition and gradual skill development. If you have less time, the course can still help you prioritize the most important preparation, but shorter timelines require a more compressed study schedule.
The best approach is not to study for as many hours as possible. It is to give yourself enough time to learn, practice, review, improve, and revisit each skill before test day.
Link to this answerIs one week enough to prepare?
One week is a very short preparation window, and Vector does not recommend waiting until the final seven days if you have the opportunity to begin earlier.
Official FAA testing guidance describes the ATSA as an aptitude assessment and says no studying is necessary, instead recommending practical test-day preparation such as getting a good night's rest and eating a nutritious meal. Many applicants still choose to use practice resources so they can become familiar with the types of tasks, pacing, time pressure, and mental demands they may encounter.
Because the ATSA involves several different cognitive skills, Vector recommends beginning several weeks in advance whenever possible. If you only have one week remaining, the Intensive Plan focuses on learning the core strategies, identifying major weaknesses, completing targeted practice, and preparing for test day without encouraging unnecessary cramming.
The goal is not to fit months of preparation into seven days. It is to make the best use of the time you have left.
Link to this answerWhat if I have months before my ATSA?
If you have several months before your ATSA, that gives you more time to prepare gradually instead of relying on high-intensity studying.
Vector's Comprehensive Plan is designed for longer preparation windows and emphasizes spaced repetition, steady skill development, repeated practice, and gradual increases in speed and difficulty.
The goal is not to study heavily every day for months. Instead, you can build strong fundamentals, revisit weaker areas over time, maintain stronger sections, and transition into more realistic mixed practice as test day gets closer.
Starting early gives you more room to improve without unnecessary cramming or burnout.
Link to this answerWhat if I don't have an ATSA date yet?
You can still begin preparing.
Students without a scheduled ATSA date can use Foundation Mode, which focuses on learning the core strategies, building familiarity with each section, establishing baseline performance, and improving gradually without forcing you into a countdown schedule.
Once you receive a test date, enter it in My Study Plan or Settings → Profile & preparation. Save the change to update your study-plan tier based on the time remaining.
Your completed work and previous practice history should carry over, so you do not have to start from the beginning.
Starting before you receive a test date can give you more time to build skills at a comfortable pace.
Link to this answerHow does the Vector Study Plan work?
Vector's Study Plan is designed to organize your preparation around the amount of time you have before your ATSA.
From your Student Dashboard, open My Study Plan and enter your scheduled ATSA date. Vector will calculate the time remaining and place you into the appropriate preparation track:
- Less than 14 days — Intensive
- 14–29 days — Accelerated
- 30–60 days — Recommended
- 61+ days — Comprehensive
- No test date — Foundation Mode
Your plan then breaks preparation into recommended lessons, practice sessions, review days, and later-stage mixed practice based on where you are in the timeline.
The plan uses your completed work and recent saved Vector practice activity to help identify which sections deserve more attention. Mark each study task complete after you finish it.
The goal is to give you a clear answer to one question every time you sign in: What should I work on next?
Link to this answerWhat happens if my ATSA date changes?
You can update your ATSA date from My Study Plan or Settings → Profile & preparation. Save the change to apply it.
Once the new date is saved, Vector will recalculate the time remaining and adjust your study-plan tier and upcoming recommendations accordingly.
Your completed lessons, practice history, and previous progress should remain intact. Changing your test date should update what comes next without forcing you to restart the course.
If your new date gives you more time, Vector can spread your preparation out. If your test is moved sooner, the plan can become more focused and prioritize the most important remaining work.
Link to this answerWhat if I miss a study day?
Missing a day does not mean you have failed your plan or need to start over.
Vector is designed to adjust around the time you actually have left before your ATSA. If you miss a scheduled session, your completed work stays saved and the plan can recalculate upcoming tasks based on your remaining time, current progress, and priority areas.
Instead of simply telling you that you’re “behind,” Vector may reduce lower-priority repetition, move unfinished tasks, or increase focus on sections that still need attention.
The goal is to keep your preparation useful and realistic, not to punish you for missing a day.
Link to this answerWill Vector tell me what to practice each day?
Yes. Your Study Plan is designed to give you a clear set of recommended tasks based on your ATSA date, current preparation phase, and completed course work.
Open My Study Plan for today’s tasks, the sections to review, practice sessions to complete, and an estimated study time. Recommendations use completed work and saved practice evidence to focus on areas that need attention.
The goal is to reduce guesswork so that when you sign in, you can spend less time deciding what to study and more time actually preparing.
Link to this answerDoes Vector predict my ATSA score?
No. Vector ATSA Prep does not predict your official ATSA score, qualification category, or FAA hiring outcome.
Any scores, progress indicators, section statuses, or recommendations shown inside Vector are based only on your activity within the course. They are designed to help you identify patterns in your practice, track improvement, and decide where additional review may be useful.
Because the FAA controls the actual assessment and scoring process, Vector practice results should not be treated as an official or guaranteed indication of how you will perform on the ATSA.
Link to this answerCourse Content & Practice
8 answersWhat areas does the course cover?
Vector ATSA Prep includes preparation for the major skill areas commonly associated with the ATSA, including:
- Number Differences
- Number Recall / Variables
- Mental Math Under Pressure
- Collision Avoidance / ATC Simulation
- Visual Relationships
- Logical Reasoning
- Reading Comprehension
- Work Style / Personality
- Test-Day Strategy
All nine areas have strategy packets. Seven areas also have interactive exercises. Mental Math practice is included within Collision Avoidance; Test-Day Strategy uses its guide, planning tools, and checklist.
The goal is to help you understand each task, build a reliable method, and practice in a way that feels relevant to the actual testing experience without claiming to reproduce confidential or official exam questions.
The course is structured as a complete preparation system rather than a collection of unrelated exercises, so the Study Plan helps you decide when and how to work through each area.
Link to this answerShould I read the strategy guide before practicing?
Yes. Vector recommends reviewing the strategy guide for a section before spending significant time on practice.
The goal is to understand how to approach the task first, then use practice to reinforce that method. Repeating an inefficient approach can make bad habits harder to correct later.
A good progression is: Learn → Practice → Review → Improve → Repeat.
Once the strategy feels natural and your accuracy becomes more consistent, you can place more emphasis on speed and performing under pressure.
Link to this answerShould I focus on speed or accuracy?
Start with accuracy.
When learning a new section, the first goal should be to understand the task and develop a reliable method. Once you can perform that method consistently, begin increasing your speed while trying to preserve the same level of accuracy.
A useful progression is: Understand → Accurate → Consistent → Fast.
Speed matters on the ATSA, but rushing before you have a dependable process can create mistakes and reinforce poor habits. Vector is designed to help you build both accuracy and speed over time rather than sacrificing one for the other.
Link to this answerShould I practice every section every day?
No. Trying to practice every section every day can make your studying less focused and harder to sustain.
Vector's Study Plan is designed to rotate different skill areas based on your test date, current phase, completed work, and areas that may need more attention. Early preparation focuses more on learning individual strategies, while later phases introduce mixed practice, speed work, endurance, and targeted review.
The goal is to give each section enough repetition over time without turning every study session into an overloaded checklist.
Link to this answerWhat should I do when I get a question wrong?
Don’t just look at the correct answer and move on. Try to identify why the mistake happened.
Common causes include rushing, misreading, calculation errors, memory lapses, poor scanning, incorrect assumptions, overthinking, or using an inefficient strategy.
Vector is designed to help you learn from those patterns. If the same type of mistake keeps happening, that section may need more targeted practice or a review of the strategy guide.
The goal is not to memorize one answer. It is to correct the process that caused the mistake.
Link to this answerWill my practice progress be saved?
Yes. Your account saves completed guide and study-plan tasks, practice sessions, scores, and section progress. View My progress and each exercise’s history to review saved results. Mark guide and study-plan tasks complete after you finish them.
This allows the Student Portal to pick up where you left off and helps Vector provide more useful recommendations over time.
Your saved practice data is intended to support your preparation inside Vector. It should not be interpreted as an official ATSA score or prediction of your FAA result.
Link to this answerWhat do “Not Started,” “Learning,” “Developing,” “Proficient,” and “Maintenance” mean?
These statuses are used inside Vector to help organize your progress and determine how much attention a section may need.
- Not Started — You have not begun that section yet.
- Learning — You have started reviewing the strategy and are still becoming familiar with the task.
- Developing — You have completed some practice, but your performance is still becoming more consistent.
- Proficient — Your recent Vector practice shows relatively consistent performance in that section.
- Maintenance — The section is currently strong enough that it may only need periodic review while more time is directed toward other areas.
Work Style statuses reflect participation and review, not personality quality or an ideal answer key. Mental Math and Test-Day Strategy statuses reflect guide completion and review activity rather than standalone exercise scores.
These labels are based only on your activity inside Vector and are not official FAA or ATSA classifications.
Link to this answerDoes 100% course completion mean I’m ready for the ATSA?
Not necessarily. Completing every lesson means you have worked through the course content, but it does not automatically mean every skill has been mastered.
Vector separates course completion from preparation progress. You may finish all of the strategy material and still benefit from additional practice in weaker areas, speed development, mixed sessions, or test-day preparation.
The goal is not to reach 100% just to fill a progress bar. The goal is to use the course until your preparation feels consistent, your methods are familiar, and you know which areas still deserve attention.
Link to this answerTest Day
3 answersDoes Vector provide test-day guidance?
Yes. Vector includes a dedicated ATSA Test-Day Strategy Guide designed to help you prepare for the practical side of the testing experience.
It covers topics such as testing-center preparation, identification requirements, breaks, mental fatigue, food and hydration, sleep, arrival planning, maintaining focus, and recovering mentally after a difficult section.
Because official testing procedures can change, Vector also recommends verifying current requirements directly through official FAA, USAJOBS, and testing-provider sources before test day.
Link to this answerShould I study heavily the night before my ATSA?
No. The night before your ATSA should be focused on rest and preparing yourself for test day, not trying to cram in several more hours of studying.
Getting a full night of quality sleep, eating a nutritious and filling meal before the assessment, staying appropriately hydrated, and arriving mentally rested are some of the most important things you can do before test day. Mental fatigue can affect your attention, working memory, reaction time, and ability to stay focused during a demanding assessment.
Keep any studying the night before light. Review familiar strategies if you want to, confirm your testing location and required identification, prepare everything you need for the morning, and then give yourself enough time to sleep.
By that point, your goal is no longer to learn everything again. It is to arrive rested, fueled, focused, and ready to use the methods you have already practiced.
Link to this answerWhere should I verify official ATSA requirements?
For anything official—such as eligibility, hiring requirements, testing procedures, identification rules, scheduling, or changes to the ATSA—you should verify the information directly through official sources.
- FAA Air Traffic Controller Careers / Be ATC — Official FAA information about air traffic controller careers and hiring.
- USAJOBS — Federal job announcements, applications, and hiring information.
- Pearson VUE - FAA ATSA — Scheduling, testing-center information, identification requirements, accommodations, and ATSA testing FAQs.
Vector ATSA Prep is designed to help you prepare, but it is not an official FAA source. If anything in Vector ever conflicts with current official guidance, the official source should take priority.
Link to this answerPayments & Refunds
5 answersWhat payment methods are accepted?
Vector ATSA Prep uses Stripe, a third-party payment processor, to securely handle payments.
The payment methods available to you will be displayed at checkout and may vary depending on your location, device, and the payment options supported by Stripe at the time of purchase.
If a payment method does not appear during checkout, it is not currently available for that transaction.
Link to this answerIs my payment information stored by Vector?
Vector ATSA Prep uses Stripe, a third-party payment processor, to handle payments.
When you enter payment information during checkout, that information is processed through Stripe's payment system. Vector ATSA Prep does not intentionally store your complete credit-card number or full card security details on its own website systems.
Vector may retain limited transaction information needed to confirm your purchase, provide course access, process refunds, maintain business records, or resolve payment issues. This may include information such as your name, email address, transaction status, purchase amount, and Stripe transaction or customer identifiers.
Stripe's handling of payment information is also subject to Stripe's own privacy and security practices.
Link to this answerWhat is the Vector refund policy?
Vector ATSA Prep offers a 7-calendar-day refund request period beginning on the original date of purchase. This 7-day period is a refund policy voluntarily offered by Vector ATSA Prep and does not limit any rights you may have under applicable law.
If you decide that the course is not right for you, you may submit a refund request within that 7-day period. Because Vector provides immediate access to digital course materials, a change-of-mind refund may be denied when account records reasonably show substantial use of the course, substantial downloading or copying of course materials, redistribution of Vector content, account sharing, repeated purchase-and-refund activity, or other apparent abuse of the refund policy.
Confirmed duplicate or incorrect charges, or a verified technical problem that prevents you from accessing purchased content and cannot reasonably be resolved by Vector, will generally be eligible for an appropriate refund or correction.
After 7 calendar days, purchases are generally non-refundable unless a refund is required by applicable law, an incorrect or duplicate charge is confirmed, or a continuing verified technical problem prevents access to purchased content and cannot reasonably be resolved.
Approved refunds are generally returned to the original payment method. Once a purchase is fully refunded, access associated with that purchase may be removed.
To request a refund, contact vectoratsaprep@gmail.com using the email address associated with your Vector account and include your Vector Purchase ID, if available, and a brief explanation of the issue. Never send your password or complete credit-card number by email.
For complete details, please review the Vector ATSA Prep Refund Policy.
Link to this answerWhat if I was charged twice?
If you believe you were charged more than once for the same Vector ATSA Prep purchase, contact vectoratsaprep@gmail.com as soon as possible.
Please include the email address associated with your Vector account and your Vector Purchase ID, if available. If you have more than one Purchase ID, include each one that may be connected to the duplicate charge.
Vector will review the associated payment records and transaction status. If a duplicate or incorrect charge is confirmed, the extra charge will be refunded or otherwise corrected as appropriate.
You do not need to send your complete credit-card number, password, or other sensitive login information in order for us to investigate the issue.
Link to this answerWhat if I paid but cannot access the course?
If your payment was successfully completed but your Vector account does not show paid access, contact vectoratsaprep@gmail.com so we can review the issue.
Please include the email address associated with your Vector account and your Vector Purchase ID, if available. Vector can use that information to compare your payment record with your course-access status and determine whether the issue is related to payment processing, account matching, or portal access.
If the purchase is confirmed and a technical problem is preventing access, Vector will make reasonable efforts to restore the course access associated with that purchase.
Do not send your password, MFA code, or complete payment-card information by email.
Link to this answerTechnical Support
3 answersWhat browsers or devices can I use?
Vector ATSA Prep is designed as a web-based service and can be accessed through a modern browser on compatible computers, tablets, and phones.
For the best experience, use an updated version of a major browser such as Chrome, Safari, Edge, or Firefox with a stable internet connection.
Some interactive practice exercises may work best on a laptop or desktop computer, especially activities that rely on rapid keyboard input, larger visual layouts, or more complex simulations.
If a feature does not display or behave correctly on your device, try updating your browser or switching to another supported device before contacting support.
Link to this answerWhat should I do if something isn’t working?
First, try refreshing the page, confirming that your internet connection is stable, and making sure your browser is up to date.
If the issue continues, contact vectoratsaprep@gmail.com and include the email address associated with your Vector account, your Vector Purchase ID if available, the page or feature involved, what happened, what you expected to happen, and a screenshot if it would help explain the problem.
Providing those details helps us diagnose the issue more quickly and reduces back-and-forth.
Do not send your password, MFA code, or complete payment-card information by email.
Link to this answerWhat if I find an error in the course?
Please report it to vectoratsaprep@gmail.com so it can be reviewed.
Include the page, lesson, exercise, or section where you found the issue, along with a brief description of what appears to be incorrect. If helpful, attach a screenshot.
Vector ATSA Prep is designed to improve over time, and reported factual, technical, or formatting issues can be reviewed and corrected when appropriate.
Because official FAA and testing-provider requirements may change, students should continue to verify current official rules through the FAA, USAJOBS, and the applicable testing provider.
Link to this answerContact & Support
2 answersHow do I contact Vector ATSA Prep?
For account, payment, refund, technical, or course-related support, email vectoratsaprep@gmail.com.
Whenever possible, contact us using the same email address associated with your Vector account. If your question involves a purchase, include your Vector Purchase ID if available so the issue can be located more quickly.
For common questions, browse this FAQ page. For official testing requirements, use the links in Where should I verify official ATSA requirements? below.
Please do not send passwords, MFA codes, or complete payment-card information by email.
Link to this answerHow quickly will support respond?
Vector ATSA Prep currently aims to respond to support requests within 2 business days.
Payment, access, duplicate-charge, and account-security issues may be prioritized because they can prevent a student from using the course or involve a financial concern.
Response times may occasionally be longer during weekends, holidays, major launches, or unusually high support volume. The 2-business-day timeframe is a service goal rather than a guaranteed response deadline.
For the fastest help, contact vectoratsaprep@gmail.com from the email address associated with your Vector account and include your Vector Purchase ID if your request involves a purchase.
Link to this answer
Student Portal